Ordering, Shipping, Delivery Times, Special Orders

FAQ:

1. How do I place an order?
2. I have placed an order, now what?
3. What are the shipping options (in the Netherlands)?
4. What are the shipping options (outside the Netherlands)?
5. What is the delivery time?
6. Special Order Items
7. Sheet Metal Notes
8. Parts Descriptions and Abbreviations

1 Ordering procedure:

You can order items by clicking "Add to Cart". You can change the quantity by change the number and clicking "Update".

You may then continue shopping or click "Checkout".

At the Checkout you can log in if you already have an account or register when you are a new customer.

After you have logged in you will see the shipping information. Here you can change the shipping address and choose a shipping method (only when the shipping address is in the Netherlands).

After continuing you can change the billing information.

In the final field you see all information on your order. Here you can confirm your order.

After the order confirmation you will receive a confirmation email containing the ordered parts, delivery Address, billing address, payment method and remarks.
We advise you to check the information carefully and to keep this email for your future reference. If you find anything not to be in order, please let us know as soon as possible.

2 Order Follow Up
As soon as we receive the order we will check the availability of the parts, the delivery time, if the chosen method of payment is applicable and if the shipping costs mentioned are correct (depending on size and weight).
We will adjust the shipping costs when they are higher than mentioned in the confirmation email.
We will send you an email telling you the expected delivery-time. With this email you will also receive the invoice.
You do not have to pay until you receive the invoice!

3 Shipping (in the Netherlands)

All orders are shipped after payment has been received. It may take a few days before the money has been transferred into our bank account.
Special Order Items are prepaid only.
There are two possibilities for shipping your order:

1. Prepayment
   This option costs €9.50 and is available for orders with a maximum weight of 30kg
   After receiving the invoice you will transfer the order-amount into our bank-account, mentioning the ordernumber. Upon receiving the money we will ship the order with a parcel service. After shipping the order we will notify you by email to let you know the tracking-number with which you can track the shipment. (This method is not possible for large, heavy items. Whenever the shipping-costs of your order are higher than mentioned when ordering, we will contact you afterwards.)
2. Will Call, Local Pick-Up (no extra charges)
   You may also chose to pickup the order yourself at our shop. You will be able to check the items, before paying cash. You may also transfer the money into our account before delivery. In this case the order-amount has to be received by us before we can deliver your order.
   
   Note:
   We donot accept 200 or 500 Euro-bills!
   Always let us know when you plan on visiting us!

4 Deliveries in other European countries:
We deliver throughout Europe, on a prepaid basis.
After the order-total has been transferred into our account the order will be processed and shipped when complete.
If we have not received your payment within 7 days after sending you the invoice, the order will be cancelled.
Please contact us for information on shipping costs.

5 Delivery time:

Stock Items: 1-6 days
The deliverytime depends on how fast we receive payment and on the time it takes the forwarder to process and deliver the shipment.
When an item is not in stock we will order it with our suppliers. The deliverytime depends on how fast our orders are being processed by our suppliers and forwarders. We always try to keep the deliverytime as short a possible, but cannot be held responsible for external influences.
Orders for Special Order items are always being processed after payment has been received and cannot be canceled or returned. 

 Non Stock / special orders:

When an item is not in stock the deliverytime is usually 2-10 weeks, provided it is in stock with our suppliers.
For large/heavy items that are imported via sea freight there is a deliverytime of 12-24 weeks, provided it is in stock with our suppliers.

Please Note:
We always ship out ordered parts as soon as they arrive at our warehouse!

 
6 Special Order Items

Special Order Items [SO] are items that we donot stock and are special ordered after we have have received an order, and payment for that specific item.
Special Order items [SO] are defined as such in the item description online and/or on the invoice.

If you are not sure if a special order item is correct for your application please contact us before placing the order!
ie. To make sure the item will fit or is the correct color.

Once payment has been received the order will be processed and cannot be canceled or returned!!

7 Sheet Metal Notes

Trial fit all parts before altering, sanding or priming/painting.
Double check all measurements before cutting. Use new parts as a template.
When welding beware of excessive heat that will warp panels.
Altered or painted parts cannot be returned.
All fibreglass parts require some level of preparation and fitting. In certain cases minor modifications may be required.
Fibreglass parts are NOT warranted against cracking, warping or fit. Purchaser assumes all responsibility for proper installation.
Professional installation is recommended.

8 Parts Descriptions and Abbreviations

Because many parts are suitable for several models / years of construction, a general text is used in the description with the complete range of model years.
In the specifications you can find the models/years in which the part was used.

In the article description, abbreviations are often used to prevent the description from becoming too long. Below is an overview of the abbreviations:

LH = Left (driver's side)
RH = Right (passenger side)

CPE = Coupe
FB = Fastback
CVT = Convertible (convertible)

SB = Short Block V8, or Ford engines with a capacity of 260, 289, 302, 351W CUI
BB = Big Block V8, or Ford engines with a capacity of (among others) 360, 390, 428, 429 CUI
L6 and 6 cyl. = Line 6, 6 cylinder engine